COMPANY INFORMATION
SOC Switzerland GmbH
Hofackerstrasse 77
4132 Muttenz
Switzerland
VAT: CHE-353.567.459
Telephone: +41 (0) 766219684 (Monday – Friday: 10:00 – 17:00)
Email: info@swissoriginalcannabis.com
PAYMENT
SOC Switzerland GmbH accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, and via bank transfer. Payment is charged only when the physical goods are shipped or the virtual product is created, unless otherwise agreed.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Euro – Euro (€)
Swiss Franc – Franc (Fr)
Danish Krone – DKK
DELIVERY
We deliver goods to Switzerland, Germany, the Netherlands, Belgium, Spain, Italy, France, Denmark, Norway, Sweden, and the rest of Europe. SOC Switzerland GmbH is responsible for the goods until the cardholder receives the product.
CANCELLATION & REFUND
There is a 14-day return policy from the date of delivery. Any return costs are to be paid by the customer. The item must be returned unused. Once we have received the item and confirmed its condition, the refund will be processed within 7 working days.
RETURNS
The customer is responsible for any depreciation in the value of the goods due to improper handling.
COMPLAINTS
A 2-year warranty is provided on products in accordance with the European sales law. The right to complain applies to all defects in software, material, and manufacturing. Complaints regarding errors and deficiencies must be communicated to SOC Switzerland GmbH within a reasonable time after receipt of the goods. Here, a maximum of two months is considered a reasonable time, unless otherwise agreed. We refund reasonable shipping costs. Complaints become void in case of improper or unusual handling of the product. SOC Switzerland GmbH covers return costs to a reasonable extent. Please contact us for returns:
SOC Switzerland GmbH
Hofackerstrasse 77
4132 Muttenz
Switzerland
Telephone: +41 (0) 766219684 (Monday – Friday: 10:00 – 17:00)
Email: info@swissoriginalcannabis.com
Complaints are not accepted if they are sent upon request.
CUSTOMER AND PRIVACY POLICY
We do not resell personal information and do not disclose your personal information to others. It is only recorded in our customer catalog. You can delete your information at any time.
To enter into an agreement with SOC Switzerland GmbH, we need the following information:
- Name
- Address
- Phone number
- Email address
We collect your personal data for the purpose of delivering goods to you. The personal data is registered with SOC Switzerland GmbH and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always occurs when you provide your explicit consent, so that you are informed about what information is collected and why.
The director and employees of SOC Switzerland GmbH have access to the information recorded about you. The data controller of SOC Switzerland GmbH is:
We do not store or transmit encrypted customer information.
As registered with SOC Switzerland GmbH, you always have the right to object to the registration. You also have the right to access what information is recorded about you. You have these rights under the Personal Data Act, and in connection with this, you are directed to info@swissoriginalcannabis.com.
COOKIES
Cookies are used on www.swissoriginalcannabis.com to optimize the website and its functionality to make your visit as easy and smooth as possible. You can delete cookies from your computer at any time depending on your browser.
LEGAL
Complaints about products can be sent to:
Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform:
ec.europa.eu
In case of complaints, please include the following email: info@swissoriginalcannabis.com and the website where you purchased the item.
